Refund policy

Returns & Refunds Policy

At Northline Office, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unused and in its original packaging

  • Include all tags and accessories

  • Be accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at samuel@northlineoffice.co.uk within 30 days of receiving your order.

Once your return request is approved, we will provide:

  • Instructions on how to return your item

  • The correct return address

  • A return shipping label (if applicable)

Please note: Items sent back without prior approval will not be accepted.


Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at samuel@northlineoffice.co.uk so we can resolve the issue as quickly as possible.

Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (e.g. food, plants)

  • Custom or personalized items

  • Personal care products (e.g. beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item is eligible, feel free to contact us.

Exchanges

We do not offer direct exchanges. The quickest way to get a replacement is to return your item and place a new order once your return is approved.

Your Right to Cancel (UK & EU Customers)

If your order is delivered within the UK or European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

To qualify:

  • The item must be unused and in original condition

  • Returned in original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

Please note: Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at samuel@northlineoffice.co.uk.

Contact Us

For any questions regarding returns or refunds, contact us at:
samuel@northlineoffice.co.uk